diff --git a/.github/ISSUE_TEMPLATE/outage-report.yml b/.github/ISSUE_TEMPLATE/outage-report.yml
index 326cc002..fd001588 100644
--- a/.github/ISSUE_TEMPLATE/outage-report.yml
+++ b/.github/ISSUE_TEMPLATE/outage-report.yml
@@ -8,16 +8,30 @@ body:
       label: Affected Service
       description: Which service is affected?
       options:
-        - Nextcloud
-        - Immich
-        - Vaultwarden
-        - Grafana
+        - Nextcloud (files, calendar, contacts)
+        - Immich (photos)
+        - Vaultwarden (passwords)
+        - Mail (email, roundcube)
+        - Home Assistant
+        - Actual Budget
+        - Navidrome (music)
+        - Audiobookshelf (audiobooks)
         - Plex / Jellyfin
-        - Mail
+        - Grafana (dashboards)
+        - Linkwarden (bookmarks)
+        - Matrix (chat)
+        - Paperless-ngx (documents)
+        - Tandoor (recipes)
+        - FreshRSS (news)
+        - Frigate (cameras)
+        - HackMD (notes)
+        - Excalidraw (whiteboard)
+        - Wealthfolio / Finance
+        - Headscale / VPN
         - DNS
-        - VPN / Tailscale
         - Website / Blog
-        - Music (Navidrome / Freedify)
+        - Send (file sharing)
+        - Stirling PDF
         - Other
     validations:
       required: true
@@ -29,6 +43,49 @@ body:
       placeholder: "e.g., Getting 502 errors when trying to access Nextcloud since about 3pm"
     validations:
       required: true
+  - type: dropdown
+    id: error_type
+    attributes:
+      label: What kind of error?
+      description: This helps us narrow down the issue faster.
+      options:
+        - Page won't load (timeout / connection refused)
+        - 502 Bad Gateway
+        - 503 Service Unavailable
+        - Login / authentication not working
+        - Slow / degraded performance
+        - Specific feature broken (app loads but something inside doesn't work)
+        - Data missing or incorrect
+        - Other / not sure
+    validations:
+      required: true
+  - type: dropdown
+    id: scope
+    attributes:
+      label: Is it just you or others too?
+      description: Helps us tell apart service outages from account/device issues.
+      options:
+        - Just me (others seem fine)
+        - Multiple people affected
+        - Not sure
+    validations:
+      required: false
+  - type: input
+    id: when
+    attributes:
+      label: When did it start?
+      description: Approximate time helps us correlate with logs and deployments.
+      placeholder: "e.g., about 3pm today, or since yesterday morning"
+    validations:
+      required: false
+  - type: input
+    id: url
+    attributes:
+      label: URL you were accessing (optional)
+      description: The exact URL helps us check the right endpoint.
+      placeholder: "e.g., https://nextcloud.viktorbarzin.me/apps/files"
+    validations:
+      required: false
   - type: input
     id: contact
     attributes:
diff --git a/stacks/status-page/index.html b/stacks/status-page/index.html
index c98adfd5..7ac2f82b 100644
--- a/stacks/status-page/index.html
+++ b/stacks/status-page/index.html
@@ -209,6 +209,9 @@ footer { color: var(--fg3); font-size: 11px; margin-top: 32px; padding-top: 16px
     html+='<div class="inc-info"><div class="inc-title">'+esc(inc.title)+'</div>';
     html+='<div class="inc-meta"><span>'+ago(created)+'</span>';
     if(!isReport)html+='<span>'+dur(created,end)+'</span>';
+    if(isReport&&inc.error_type)html+='<span>'+esc(inc.error_type)+'</span>';
+    if(isReport&&inc.scope)html+='<span>'+esc(inc.scope)+'</span>';
+    if(isReport&&inc.when_started)html+='<span>Since: '+esc(inc.when_started)+'</span>';
     if(resolved)html+='<span style="color:var(--green)">Resolved</span>';
     html+='</div>';
     if(inc.affected_services&&inc.affected_services.length){
diff --git a/stacks/status-page/main.tf b/stacks/status-page/main.tf
index 246db52a..2ef663e0 100644
--- a/stacks/status-page/main.tf
+++ b/stacks/status-page/main.tf
@@ -385,22 +385,33 @@ ISSUES_REPO = "ViktorBarzin/infra"
 def has_label(issue, name):
     return any(l["name"].lower() == name.lower() for l in issue.get("labels", []))
 
-def parse_user_report_service(body):
-    """Extract service from GitHub Issue Form dropdown response."""
+def parse_form_field(body, heading):
+    """Extract value after a ### heading from GitHub Issue Form response."""
     if not body:
         return None
-    for line in body.split("\n"):
-        stripped = line.strip()
-        if stripped and not stripped.startswith("#") and not stripped.startswith("_") and not stripped.startswith("<!"):
-            prev_was_heading = False
-            for i, ln in enumerate(body.split("\n")):
-                if "affected service" in ln.lower():
-                    prev_was_heading = True
-                    continue
-                if prev_was_heading and ln.strip():
-                    return ln.strip()
+    lines = body.split("\n")
+    for i, ln in enumerate(lines):
+        if heading.lower() in ln.lower() and ln.strip().startswith("#"):
+            for j in range(i + 1, len(lines)):
+                val = lines[j].strip()
+                if val and not val.startswith("#") and val != "_No response_":
+                    return val
     return None
 
+def parse_user_report_context(body):
+    """Extract structured fields from the issue form body."""
+    service = parse_form_field(body, "affected service")
+    # Strip parenthetical hints: "Nextcloud (files, calendar)" -> "Nextcloud"
+    if service and "(" in service:
+        service = service[:service.index("(")].strip()
+    return {
+        "service": service,
+        "error_type": parse_form_field(body, "what kind of error"),
+        "scope": parse_form_field(body, "is it just you"),
+        "when": parse_form_field(body, "when did it start"),
+        "url": parse_form_field(body, "url you were accessing"),
+    }
+
 try:
     issues_url = "https://api.github.com/repos/" + ISSUES_REPO + "/issues"
 
@@ -435,7 +446,8 @@ try:
             continue
         if has_label(issue, "incident"):
             continue  # Already promoted to incident, skip duplicate
-        svc = parse_user_report_service(issue.get("body"))
+        ctx = parse_user_report_context(issue.get("body"))
+        svc = ctx["service"]
         user_reports.append({
             "id": issue["number"],
             "title": issue["title"],
@@ -443,6 +455,9 @@ try:
             "status": "open",
             "created_at": issue["created_at"],
             "affected_services": [svc] if svc else [],
+            "error_type": ctx.get("error_type"),
+            "scope": ctx.get("scope"),
+            "when_started": ctx.get("when"),
             "url": issue["html_url"],
         })