Complete rewrite of the user-facing documentation:
- How to report outages and request features
- Mermaid flow diagrams for both incident and feature request paths
- SLA expectations (automated vs human response times)
- Self-service checks before reporting
- Severity level definitions
- Status page explanation
- Full technical architecture section with component inventory
- Safety guardrails, labels, and commit conventions
[ci skip]
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Adds "Reporting an Issue" section with:
- Where to report (Slack, GitHub, DM)
- What to include (examples of good vs bad reports)
- What happens after reporting (flow diagram)
- Self-service status checks (Uptime Kuma, Grafana, K8s Dashboard)
[ci skip]
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
