Complete rewrite of the user-facing documentation:
- How to report outages and request features
- Mermaid flow diagrams for both incident and feature request paths
- SLA expectations (automated vs human response times)
- Self-service checks before reporting
- Severity level definitions
- Status page explanation
- Full technical architecture section with component inventory
- Safety guardrails, labels, and commit conventions
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Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
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